About
Software for IT operations
Leratech Solutions builds practical software for IT service delivery. Timetrackr is our platform for running a service desk and proving, with evidence, that the controls behind it were working.
We are in San Marino and we come from managed services ourselves. The product exists because of the parts of that job nobody enjoys: evidence rebuilt by hand the week before an audit, client reports assembled the night before, work that never reaches an invoice.
What we focus on
Three things we will not compromise
Auditable by default
The record is a by-product of doing the work, not a separate filing exercise afterwards. An audit trail assembled later is a story; one written as it happened is evidence.
Honest about what it does not know
A control nobody could check reads “not checked”, never “passed”. A tool that quietly fills its gaps with optimism is worse than no tool, because somebody will rely on it.
Nothing changes without a person
Every write into a client’s tenant needs an approved change and a human click, and the previous value is recorded first. Convenience is not worth an unexplained change in somebody else’s production.