For managed service providers
Run the service desk. Prove the compliance. Let the AI do the rest.
One portal for the work your clients pay for and the evidence their auditors ask for. Tickets, changes, time and invoicing on one side; ISO 27001 and NIST evidence gathered straight from their tenants on the other. Every AI action logged, every change approved first.
Built in San Marino. Your data stays where you put it.
The product
All of an MSP’s work, in one portal
The parts that usually live in four systems and a spreadsheet.
Every client request, with the whole conversation
- Tickets with the email thread attached, over Microsoft Graph
- A support mailbox per client
- Attachments and screenshots kept with the message
- ITIL change classification and approval boards
The auditor’s evidence, gathered on its own
- ISO 27001:2022 and NIST CSF 2.0, crosswalked
- Evidence from Entra, Intune, NinjaOne and your own records
- Microsoft Secure Score tracked over time
- Scheduled collection, so posture stays current
From hours worked to the invoice, nothing retyped
- Auto Track records the session and writes the time entry
- Invoices generated from logged work
- AI time and cost kept apart from human hours
- Per-client rates and out-of-hours multipliers
An assistant that works, under your control
- Reply and change-record drafting
- A Microsoft 365 agent with approval for every action
- Endpoint data from NinjaOne and Intune on the ticket
- Local mode: content never leaves the building
AI under control
AI that does real work.
And leaves a record of all of it.
It drafts replies, plans changes and works in Microsoft 365. Every action goes through you and is logged with the time and cost it took.
See how it works
Why trust it
A compliance report is only worth what you can believe
Honest about what it can’t see
A control nobody could check is never shown as “compliant”.
An audit trail that can’t be edited
Every event is chained to the one before. Nothing disappears quietly.
Sized to the company
A five-person team is not held to a thousand-person one’s controls.
Read-only
Nothing changes on a client’s systems without an approval.
Certification
A certified innovative start-up
Timetrackr is certified as an innovative start-up by San Marino Innovation, the Republic of San Marino’s institute for innovation. The status is granted by the institute, not claimed by us.
- Recognised by a public institute
- Built in San Marino, in the heart of Europe
Try it on one of your real clients
In an afternoon you see their actual posture, read-only. No slide deck in place of the product.